Job Summary:
We are seeking a Service Professional to join our team at Suburban Pest Control in the Queens, Brooklyn & Manhattan area. The ideal candidate will have experience providing excellent customer service, resolving customer inquiries, and handling service escalations. As a service professional, you will be responsible for delivering top-notch service to our customers, ensuring their requests and issues are resolved in a timely and satisfactory manner.

Qualifications:
- High school diploma or GED equivalent required, associate's or bachelor's degree preferred
- Minimum of 2 years of customer service experience; experience in a technical or service industry a plus
- Strong problem-solving and communication skills
- Ability to work in a fast-paced environment and handle competing priorities
- Ability to adapt to changing business needs and work well in a team environment

Responsibilities:
- Responding to customer inquiries via phone, email, or chat in a prompt and professional manner
- Escalating and resolving customer issues in a timely and effective manner
- Providing exceptional service to customers, ensuring their requests are handled with care and attention to detail
- Collaborating with team members and cross-functional teams to ensure customer needs are met
- Documenting customer interactions and maintaining accurate records of customer inquiries and solutions

Physical Demands:
This position may require prolonged periods of sitting, standing, and using a computer. Some light lifting may be required (up to 25 pounds).

We are an equal opportunity employer and welcome all qualified candidates to apply.